| | |
| | | package com.pollex.pam.service; |
| | | |
| | | import java.time.Instant; |
| | | import java.time.LocalDate; |
| | | import java.time.ZoneId; |
| | | import java.util.Comparator; |
| | | import java.util.List; |
| | | import java.util.Objects; |
| | | import java.util.Optional; |
| | | import java.util.stream.Collectors; |
| | | |
| | | import com.pollex.pam.domain.Satisfaction; |
| | | import com.pollex.pam.service.dto.AppointmentUpdateDTO; |
| | | import com.pollex.pam.appointment.process.AppointmentProcess; |
| | | import com.pollex.pam.config.ApplicationProperties; |
| | | import com.pollex.pam.config.Constants; |
| | | import com.pollex.pam.enums.SatisfactionTypeEnum; |
| | | import com.pollex.pam.service.dto.*; |
| | | import com.pollex.pam.web.rest.errors.SendEmailFailException; |
| | | import com.pollex.pam.web.rest.errors.SendSMSFailException; |
| | | import io.jsonwebtoken.lang.Assert; |
| | | import org.slf4j.Logger; |
| | | import org.slf4j.LoggerFactory; |
| | | import org.springframework.beans.BeanUtils; |
| | | import org.springframework.beans.factory.annotation.Autowired; |
| | | import org.springframework.stereotype.Service; |
| | | import org.springframework.transaction.annotation.Transactional; |
| | |
| | | import com.pollex.pam.domain.Appointment; |
| | | import com.pollex.pam.domain.AppointmentCustomerView; |
| | | import com.pollex.pam.enums.ContactStatusEnum; |
| | | import com.pollex.pam.enums.InterviewRecordStatusEnum; |
| | | import com.pollex.pam.repository.AppointmentCustomerViewRepository; |
| | | import com.pollex.pam.repository.AppointmentRepository; |
| | | import com.pollex.pam.security.SecurityUtils; |
| | | import com.pollex.pam.service.dto.AppointmentCreateDTO; |
| | | import com.pollex.pam.service.dto.AppointmentCustomerViewDTO; |
| | | import com.pollex.pam.service.mapper.AppointmentCustomerViewMapper; |
| | | import com.pollex.pam.service.mapper.AppointmentDTOMapper; |
| | | import com.pollex.pam.web.rest.errors.AppointmentNotFoundException; |
| | | import org.springframework.util.StringUtils; |
| | | import org.thymeleaf.context.Context; |
| | | import org.thymeleaf.spring5.SpringTemplateEngine; |
| | | |
| | | import static com.pollex.pam.enums.AppointmentStatusEnum.AVAILABLE; |
| | | import static com.pollex.pam.enums.AppointmentStatusEnum.DELETED; |
| | |
| | | |
| | | private static final Logger log = LoggerFactory.getLogger(AppointmentService.class); |
| | | |
| | | @Autowired |
| | | private static final String NOTIFY_EMAIL_SUBJECT = "保誠媒合平台系統通知:新預約單"; |
| | | |
| | | @Autowired |
| | | AppointmentRepository appointmentRepository; |
| | | |
| | | @Autowired |
| | |
| | | @Autowired |
| | | SatisfactionService satisfactionService; |
| | | |
| | | public void customerCreateAppointment(AppointmentCreateDTO appointmentCreateDTO) { |
| | | @Autowired |
| | | SendMsgService sendMsgService; |
| | | |
| | | @Autowired |
| | | ApplicationProperties applicationProperties; |
| | | |
| | | @Autowired |
| | | SpringTemplateEngine springTemplateEngine; |
| | | |
| | | @Autowired |
| | | InterviewRecordService interviewRecordService; |
| | | |
| | | @Autowired |
| | | AppointmentProcess abstractAppointmentProcess; |
| | | |
| | | @Autowired |
| | | PersonalNotificationService personalNotificationService; |
| | | |
| | | public Appointment customerCreateAppointment(AppointmentCreateDTO appointmentCreateDTO) { |
| | | Appointment appointment = appointmentDTOMapper.toAppointment(appointmentCreateDTO); |
| | | appointment.setStatus(AVAILABLE); |
| | | appointment.setCustomerId(SecurityUtils.getCustomerDBId()); |
| | | appointment.setCommunicateStatus(ContactStatusEnum.RESERVED); |
| | | appointmentRepository.save(appointment); |
| | | return appointmentRepository.save(appointment); |
| | | } |
| | | |
| | | public void updateAppointment(AppointmentUpdateDTO updateAppointmentDTO) { |
| | | public Appointment updateAppointment(AppointmentUpdateDTO updateAppointmentDTO) { |
| | | Appointment appointment = appointmentRepository.findById(updateAppointmentDTO.getId()).get(); |
| | | |
| | | BeanUtils.copyProperties(updateAppointmentDTO, appointment); |
| | | appointment.setPhone(updateAppointmentDTO.getPhone()); |
| | | appointment.setEmail(updateAppointmentDTO.getEmail()); |
| | | appointment.setContactType(updateAppointmentDTO.getContactType()); |
| | |
| | | appointment.setRequirement(updateAppointmentDTO.getRequirement()); |
| | | appointment.setHopeContactTime(updateAppointmentDTO.getHopeContactTime()); |
| | | appointment.setOtherRequirement(updateAppointmentDTO.getOtherRequirement()); |
| | | appointment.setLastModifiedDate(Instant.now()); |
| | | |
| | | appointmentRepository.save(appointment); |
| | | return appointmentRepository.save(appointment); |
| | | } |
| | | |
| | | public void markAppointmentDeleted(Long appointmentId) { |
| | | Appointment appointment = appointmentRepository.findById(appointmentId).get(); |
| | | appointment.setStatus(DELETED); |
| | | appointment.setLastModifiedDate(Instant.now()); |
| | | appointment.setCommunicateStatus(ContactStatusEnum.CANCEL); |
| | | appointmentRepository.save(appointment); |
| | | personalNotificationService.createMarkAppointmentDeletedToConsultant(appointment); |
| | | |
| | | } |
| | | |
| | | public List<Appointment> findByAgentNo(String agentNo) { |
| | |
| | | } |
| | | |
| | | public Appointment markAsContacted(Long appointmentId) { |
| | | |
| | | Appointment appointment = appointmentRepository.findById(appointmentId).get(); |
| | | appointment.setCommunicateStatus(ContactStatusEnum.CONTACTED); |
| | | appointment.setContactTime(Instant.now()); |
| | | return appointmentRepository.save(appointment); |
| | | appointment.setLastModifiedDate(Instant.now()); |
| | | return appointmentRepository.save(appointment); |
| | | } |
| | | |
| | | public AppointmentCustomerViewDTO getAppointmentDetail(Long appointmentId) { |
| | |
| | | |
| | | AppointmentCustomerViewDTO dto = appointmentCustomerViewMapper.toAppointmentCustomerViewDTO(appointment); |
| | | setSatisfactionScore(dto, appointmentId); |
| | | // setInterviewRecordDTO(dto); |
| | | return dto; |
| | | } |
| | | |
| | | public List<AppointmentCustomerViewDTO> getConsultantAvailableAppointments(String agentNo) { |
| | | public void setInterviewRecordDTO(AppointmentCustomerViewDTO dto) { |
| | | List<InterviewRecordDTO> interviewRecords = interviewRecordService.findByAppointmentIdAndStatus(dto.getId(), InterviewRecordStatusEnum.AVAILABLE); |
| | | dto.setInterviewRecordDTOs(interviewRecords); |
| | | } |
| | | |
| | | public List<AppointmentCustomerViewDTO> getConsultantAvailableAppointments(String agentNo) { |
| | | return appointmentCustomerViewRepository.findByAgentNo(agentNo).stream() |
| | | .filter(appointment -> appointment.getStatus() == AVAILABLE) |
| | | .map(appointmentCustomerView -> { |
| | |
| | | } |
| | | |
| | | public void setSatisfactionScore(AppointmentCustomerViewDTO dto, Long appointmentId) { |
| | | satisfactionService.getByAppointmentId(appointmentId).ifPresent(satisfaction -> { |
| | | satisfactionService.getByAppointmentIdAndType(appointmentId, SatisfactionTypeEnum.APPOINTMENT).ifPresent(satisfaction -> { |
| | | dto.setSatisfactionScore(satisfaction.getScore()); |
| | | }); |
| | | } |
| | |
| | | .stream() |
| | | .filter(appointmentCustomerView -> appointmentCustomerView.getStatus() == AVAILABLE) |
| | | .collect(Collectors.toList()); |
| | | } |
| | | |
| | | public Optional<Appointment> findLatestAppointmentByAgentNoAndCustomerId(String agentNo, Long customerId) { |
| | | return appointmentRepository.findTopByAgentNoAndCustomerIdOrderByAppointmentDateDesc(agentNo, customerId); |
| | | } |
| | | |
| | | public void recordConsultantReadTime(Long appointmentId) { |
| | |
| | | consultantNotViewAppointments.forEach(appointment -> appointment.setConsultantViewTime(Instant.now())); |
| | | appointmentRepository.saveAll(consultantNotViewAppointments); |
| | | } |
| | | |
| | | public void sendAppointmentNotify(Appointment appointment) { |
| | | Assert.notNull(appointment, "appointment entity cannot be null"); |
| | | |
| | | log.debug("is need send appointment notify msg? sms = {}, email = {}", |
| | | applicationProperties.getSms().isSendNotifyMsg(), applicationProperties.getEmail().isSendNotifyMsg()); |
| | | |
| | | log.debug("sending appointment notify, appointmentId = {}", appointment.getId()); |
| | | sendAppointmentNotifyBySMS(appointment); |
| | | sendAppointmentNotifyByHtmlEmail(appointment); |
| | | } |
| | | |
| | | private void sendAppointmentNotifyBySMS(Appointment appointment) { |
| | | String msg = getAppointmentNotifyWording(appointment); |
| | | String consultantMobile = consultantService.findByAgentNo(appointment.getAgentNo()).getPhoneNumber(); |
| | | |
| | | try { |
| | | if(!StringUtils.hasText(consultantMobile)) { |
| | | throw new SendSMSFailException("the consultant does not have mobile!"); |
| | | } |
| | | |
| | | sendMsgService.sendMsgBySMS(consultantMobile, msg); |
| | | } catch (SendSMSFailException e) { |
| | | log.warn("send appointment notify by sms was fail, appointment Id = {}", appointment.getId(), e); |
| | | } |
| | | } |
| | | |
| | | private String getAppointmentNotifyWording(Appointment appointment) { |
| | | String normalContent; |
| | | if(StringUtils.hasText(appointment.getPhone())) { |
| | | normalContent = "親愛的顧問您好,您有一筆來自保誠人壽媒合平台的預約,預約客戶手機號碼為" + appointment.getPhone(); |
| | | } |
| | | else { |
| | | normalContent = "親愛的顧問您好,您有一筆來自保誠人壽媒合平台的預約"; |
| | | } |
| | | |
| | | String urlContent = ",請點擊網址:" + getAppointmentDetailUrl(appointment.getId()) + "查看,並安排聯絡訪談,謝謝!"; |
| | | return normalContent + urlContent; |
| | | } |
| | | |
| | | private void sendAppointmentNotifyByHtmlEmail(Appointment appointment) { |
| | | String consultantEmail = consultantService.findByAgentNo(appointment.getAgentNo()).getEmail(); |
| | | String customerMobile = appointment.getPhone(); |
| | | String normalContent; |
| | | |
| | | if(StringUtils.hasText(customerMobile)) { |
| | | normalContent = "親愛的顧問您好:您有一筆來自保誠人壽媒合平台的預約,預約客戶手機號碼為" + customerMobile + ","; |
| | | } |
| | | else { |
| | | normalContent = "親愛的顧問您好:您有一筆來自保誠人壽媒合平台的預約,"; |
| | | } |
| | | |
| | | Context context = new Context(); |
| | | context.setVariable("content", normalContent); |
| | | context.setVariable("urlHint", getAppointmentDetailUrl(appointment.getId())); |
| | | String content = springTemplateEngine.process("mail/appointmentNotifyEmail", context); |
| | | |
| | | try { |
| | | if(!StringUtils.hasText(consultantEmail)) { |
| | | throw new SendEmailFailException("the consultant does not have email!"); |
| | | } |
| | | |
| | | sendMsgService.sendMsgByEmail(consultantEmail, NOTIFY_EMAIL_SUBJECT, content, true); |
| | | } catch (SendEmailFailException e) { |
| | | log.warn("send appointment notify by email was fail, appointment Id = {}", appointment.getId(), e); |
| | | } |
| | | } |
| | | |
| | | public String getAppointmentDetailUrl(Long appointmentId) { |
| | | return applicationProperties.getFrontEndDomain() + "/myAppointmentList/contactedList?appointmentId=" + appointmentId; |
| | | } |
| | | |
| | | public Appointment findById(Long id) { |
| | | return appointmentRepository.findById(id) |
| | | .orElseThrow(AppointmentNotFoundException::new); |
| | | } |
| | | |
| | | public void closeAppointment(AppointmentCloseDTO closeDTO) { |
| | | if(closeDTO.getContactStatus() == ContactStatusEnum.DONE) { |
| | | DoneProcessDTO dto = new DoneProcessDTO(); |
| | | BeanUtils.copyProperties(closeDTO, dto); |
| | | abstractAppointmentProcess.process(dto); |
| | | }else if(closeDTO.getContactStatus() == ContactStatusEnum.CLOSED){ |
| | | ClosedProcessDTO dto = new ClosedProcessDTO(); |
| | | BeanUtils.copyProperties(closeDTO, dto); |
| | | abstractAppointmentProcess.process(dto); |
| | | } |
| | | } |
| | | |
| | | public Long getConsultantPendingAppointmentSum(String agentNo) { |
| | | return appointmentCustomerViewRepository.findAllByCommunicateStatusAndStatus(ContactStatusEnum.RESERVED, AVAILABLE) |
| | | .stream() |
| | | .filter(appointment -> agentNo.equals(appointment.getAgentNo())) |
| | | .filter(appointment -> isAppointmentDateNotInIntervalFromNow(appointment, Constants.APPOINTMENT_PENDING_PHONE_INTERVAL, Constants.APPOINTMENT_PENDING_EMAIL_INTERVAL)) |
| | | .count(); |
| | | } |
| | | |
| | | public AppointmentCustomerViewDTO getCustomerNewestExpiringAppointment(Long customerId) { |
| | | return appointmentCustomerViewRepository.findAllByCommunicateStatusAndStatus(ContactStatusEnum.RESERVED, AVAILABLE) |
| | | .stream() |
| | | .filter(appointment -> customerId.equals(appointment.getCustomerId())) |
| | | .filter(appointment -> isAppointmentDateNotInIntervalFromNow(appointment, Constants.APPOINTMENT_EXPIRING_PHONE_INTERVAL, Constants.APPOINTMENT_EXPIRING_EMAIL_INTERVAL)) |
| | | .max(Comparator.comparing(AppointmentCustomerView::getAppointmentDate)) |
| | | .map(appointmentCustomerView -> appointmentCustomerViewMapper.toAppointmentCustomerViewDTO(appointmentCustomerView)) |
| | | .orElse(null); |
| | | } |
| | | |
| | | public boolean isAppointmentDateNotInIntervalFromNow(AppointmentCustomerView appointment, int phoneInterval, int emailInterval) { |
| | | final boolean isHavePhone = StringUtils.hasText(appointment.getPhone()); |
| | | final boolean isHaveEmail = StringUtils.hasText(appointment.getEmail()); |
| | | |
| | | LocalDate appointmentDate = appointment.getAppointmentDate().atZone(ZoneId.systemDefault()).toLocalDate(); |
| | | LocalDate nowDate = Instant.now().atZone(ZoneId.systemDefault()).toLocalDate(); |
| | | long intervalDays = nowDate.toEpochDay() - appointmentDate.toEpochDay(); |
| | | |
| | | final boolean isAppointmentExpiringByPhone = isHavePhone && intervalDays >= phoneInterval; |
| | | final boolean isAppointmentExpiringByEmail = isHaveEmail && intervalDays >= emailInterval; |
| | | |
| | | return isAppointmentExpiringByPhone || isAppointmentExpiringByEmail; |
| | | } |
| | | } |